Bob Tobias reviewed:
I have been a contented user of Norton Ghost for maybe a dozen versions until a few months ago when Symantec announced they would be discontinuing support for it. I of course went out and got a copy of Symantec System Recovery 2013 (SSR) 2013 so I could be ahead of the curve. That’s when the trouble started.
SSR installed fine. It even seemed to back up my disk drives as expected. However, backup software is only as good as its ability to restore. I tried to do a full restore (to a different disk… I wasn’t born yesterday), it failed because I needed to have the software create a custom restore disk, and that didn’t work. I figure that’s no real problem as I can just uninstall SSR until Symantec resolves their issues and go back to Ghost.
However, SSR refused to uninstall. That’s when I reached out to Symantec technical support. After spending about 12 hours on the phone (over several days) with their senior technical support personnel controlling my computer remotely they managed to manually remove most of SSR, NOT re-install Ghost (they never figured out why), and re-install SSR so it was not working as well as before.
So, here I am, looking around for software that can both backup *and* restore my system drive and have a deep understanding why this software that was announced months ago is still unavailable. Perhaps when it’s re-announced it will be better and I would recommend that be verified before you start down a road from which there is no return. (Thanks for allowing me to vent and I hope that wasn’t too over the top)
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